Support

SM Consulta provides support services with high professional approach and decision making on incoming inquiries.

  • The company serves the customers through an online portal through which clients do inquiries and has the following features:
  • Online registration requests for service by the customer with a complete description of the problem, with the possibility of attaching a file with additional information HERE
  • Full access to customer information on the current state of the case – information about ongoing actions taken to resolve the problem
  • Send email notifications to the customer about any change in the status of the request for service – registered a case, open ones, closed ones and ect.
  • Automatically redirecting the service request to a certain consultant
  • Automatic tracking of response time troubleshooting
  • History of cases and activities on them
  • Documentation of the entire process support – from the moment of registration of the case in the support site to the actual solving of each individual application
  • Ability to print all type of documents

 

Benefits

  • Established working system with different levels of support
  • traceability of cases and their status
  • notifications to the customers on launched / completed work on each task
  • history of support cases