SM Consulta provides support services with high professional approach and decision making on incoming inquiries.
- The company serves the customers through an online portal through which clients do inquiries and has the following features:
- Online registration requests for service by the customer with a complete description of the problem, with the possibility of attaching a file with additional information HERE
- Full access to customer information on the current state of the case – information about ongoing actions taken to resolve the problem
- Send email notifications to the customer about any change in the status of the request for service – registered a case, open ones, closed ones and ect.
- Automatically redirecting the service request to a certain consultant
- Automatic tracking of response time troubleshooting
- History of cases and activities on them
- Documentation of the entire process support – from the moment of registration of the case in the support site to the actual solving of each individual application
- Ability to print all type of documents
- Established working system with different levels of support
- traceability of cases and their status
- notifications to the customers on launched / completed work on each task
- history of support cases